If A Loss Prevention Person Falls Over, Do They Make A Sound?
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I'm sure there were more than a few folks in loss prevention hitting the floor when the NY Times published an article detailing how USAA will start allowing customers to deposit checks via their iPhone. The idea is that customers will be able to photograph both sides of the check to be deposited and then submit the files electronically.
Mr. Wayne Peacock a USAA executive vice president says, "We're essentially taking an image of the check, and once you hit the send button, that image is going into our deposit-taking system as any other check wouldâ€. To cushion the potential fraud problem USAA will only offer this feature to customers who are eligible for credit and have some type of insurance with USAA. Presumably the fact that these are "known†customers, they therefore pose less risk to USAA.
Call me crazy but this sounds like an incredible customer service feature, and a risky move for loss prevention. I'm curious to know what other people think. Are the USAA loss prevention people just waiting to say, "I told you so" or is everyone comfortable that an iPhone app to deposit checks isn't a welcome mat for fraudsters?