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If A Loss Prevention Person Falls Over, Do They Make A Sound?

August 27, 2009 by David Hood
3 comment(s)

I'm sure there were more than a few folks in loss prevention hitting the floor when the NY Times published an article detailing how USAA will start allowing customers to deposit checks via their iPhone. The idea is that customers will be able to photograph both sides of the check to be deposited and then submit the files electronically.

Mr. Wayne Peacock a USAA executive vice president says, "We're essentially taking an image of the check, and once you hit the send button, that image is going into our deposit-taking system as any other check would”. To cushion the potential fraud problem USAA will only offer this feature to customers who are eligible for credit and have some type of insurance with USAA. Presumably the fact that these are "known” customers, they therefore pose less risk to USAA.

Call me crazy but this sounds like an incredible customer service feature, and a risky move for loss prevention. I'm curious to know what other people think. Are the USAA loss prevention people just waiting to say, "I told you so" or is everyone comfortable that an iPhone app to deposit checks isn't a welcome mat for fraudsters?


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Recent Comments:

riskmanager54
August 28, 2009 - 7:28 AM
"Unbelievable ! I'm sure the fraudsters are busy writing cheques in preparation as we speak. The potential for loss on this must far outweigh any savings made on the manual handling of the cheques so what's the purpose. I can only assume that loss prevention is not a major issue at USAA. "
james
August 28, 2009 - 7:30 AM
"David, Interesting topic. By the way, I would encourage the loss prevention employees to say "Thank-you for helping me put food on the table." (just kidding) I will confess that when I heard of this offering, I just about fell out of my chair. However, I beleve that once you get past the mystique of mobile banking (and in this case cellular) the realities are quite boring. The implementation of this type of technology is not new for consumers, it's been around for a few years in one form or another, mostly thru remote capture solutions from your home PC. According to various law enforcement and bank personnel, these type of solutions both reduce fraud and increase efficiencies by providing opportunities to detect unusual check information sooner, and quicker collection (you can start sooner). Assuming that banka that would implement controls including flagging representment / submission of the same check, checks that are outside of the normal pattern of a consumer, daily limits (either volume or value), kiting, proper holds, AND KNOW THEIR CUSTOMER, - this should just mean 'money in the bank.' Sometimes we have to take a time-out, take a deep breath and ask, what are the risks here? "
David Hood
July 11, 2010 - 8:29 PM
"@ James Thanks for your insights. Your first reaction is consistent with a number of people that I've spoken to. The second quite a bit different. Interesting that you think the realities of mobile "are quite boring”. I think this is a major fraud area to watch. Fraudsters as you know are not a complacent bunch. Lock a door and they'll find a window. In this case the new addition of mobile represents a potential threat. You do make a good point that in some cases the "electronification” of the transaction might help. But that assumes FIs have the necessary fraud detection infrastructure in place and the capacity to handle the resulting alerts and cases. "